"Iran Water Purification Distribution Store"
is ready to receive all suggestions, comments and complaints about the way the personnel of this complex provide services and always trains the personnel in the way Information and customer orientation is the first step in improving the quality of our services. Let's take action to fix the problems of the collection as soon as possible.
Thank you
💫 In case of in-person or online purchase, a pre-invoice will be sent to the buyer, and if approved by the buyer and after the payment of the pre-invoice amount, the product will be delivered and installed by the company's installation personnel within 24 hours from the time of purchase.
💫 After installation, necessary explanations for any periodical services and maintenance of our products will be given to the buyer by the installation personnel, and the buyer's subscription code, which contains all the information, the installation date, the type and model of the device, the installation address, and the buyer's contact number, also go to the device. is inserted
Generally, in order to notify the periodic services of home devices, SMS containing the date of filter replacement is automatically sent to customers at the appointed time and the necessary reminders are made.
💫 Note: The pre-number of our SMS system is 3000 and there is no charge for customers to receive notification SMS.
🔰 It is necessary to mention:
🔸If, for any reason, before the installation and commissioning of our device and products, the buyer abandons his purchase, if If the product sent and delivered by the buyer is not damaged or changed, the deposit amount for the return buyer and the sold item will be withdrawn and the invoice will be cancelled.
Regarding product warranty:
🔸 It should be noted that the terms and conditions of the product warranty are different and are announced depending on the brand and type of products, and electrical parts in all companies are generally not included in the warranty due to severe electrical breakdowns, and for this reason and in order to solve this problem, the company for all organic products which are included in the warranty, equipped with a fabric electric protector in the device pack.
🔸 The use and installation of the devices is strictly ordered to the security guard.
🔸 Avoid connecting electrical appliances directly to direct electricity.